If your order is placed before 12pm (weekdays), our super efficient warehouse team will do everything they can to dispatch your order on the same day. Any orders placed after 12pm or over the weekend will be dispatched the next working day. When dispatched, we'll send you an email with your tracking number so you can keep an eye on your order right up to delivery!

If you've placed your order and realised that you need to change/cancel the order, we urge that you get in touch with us as quickly as possible. There is a very small window in which we are able to make changes to orders.

We understand that circumstances may change, and you can absolutely make any changes you need to on your account. You can log onto your account online, and go to the 'My Account' section of the website. From here you will be able to change billing/shipping addresses, names or email address. 

From the point of delivery, we have a 30 day return policy in place. We urge that you open your delivery as soon as it arrives, so that if anything isn't what you expected in your order, we can get it resolved for you. Most electrical items will come with a 12 month warranty period, so if you are having trouble with an electrical item, get in touch with us as soon as you notice something is not right so that we can get this fixed for you ASAP. 

If you are not home when the courier delivers your order, they may leave the package in a safe place if instructed to do so by you (garage, garden shed, with a neighbour). If you haven't asked the courier to deliver the item to a safe place, they may take the package to your local post office or delivery office for you to collect. Pallet deliveries will require a signature, so if you are not in, the pallet will not be delivered and you will be charged a redelivery fee

Pawsh Perks is our super exciting loyalty scheme, in which you earn points every time you shop with us! These points can then be used to purchase your favourite grooming items for free. Based on the amount of Paw Points you earn within a 365 day period, you will be placed into 1 of 4 tiers - Pack Member, Pampered Pooch, Pup Star or Top Dog! Depending on your tier, you can receive product discounts, early access to sales and monthly free gifts!