Everything you need to know about the product and billing.
When will my Order dispatch?
If your order is placed before 12pm (weekdays), our super efficient
warehouse team will do everything they can to dispatch your order on the same day. Any
orders placed after 12pm or over the weekend will be dispatched the next working day. When
dispatched, we'll send you an email with your tracking number so you can keep an eye on your
order right up to delivery!
What do I do if I need to change/cancel my order?
If you've placed your order and realised that you need to change/cancel
the order, we urge that you get in touch with us as quickly as possible. There is a very
small window in which we are able to make changes to orders.
Can I change my personal details on my account?
We understand that circumstances may change, and you can absolutely make
any changes you need to on your account. You can log onto your account online, and go to the
'My Account' section of the website. From here
you will be able to change billing/shipping addresses, names or email address.
How long do I have to return my order?
From the point of delivery, we have a 30 day return policy in place. We
urge that you open your delivery as soon as it arrives, so that if anything isn't what you
expected in your order, we can get it resolved for you. Most electrical items will come with
a 12 month warranty period, so if you are having trouble with an electrical item, get in
touch with us as soon as you notice something is not right so that we can get this fixed for
What if I'm not home when the courier delivers?
If you are not home when the courier delivers your order, they may leave
the package in a safe place if instructed to do so by you (garage, garden shed, with a
neighbour). If you haven't asked the courier to deliver the item to a safe place, they may
take the package to your local post office or delivery office for you to collect. Pallet
deliveries will require a signature, so if you are not in, the pallet will not be delivered
and you will be charged a redelivery fee
How does Pawsh Perks work?
Pawsh Perks is our super exciting loyalty scheme, in which you earn points
every time you shop with us! These points can then be used to purchase your favourite
grooming items for free. Based on the amount of Paw Points you earn within a 365 day period,
you will be placed into 1 of 4 tiers - Pack Member, Pampered Pooch, Pup Star or Top Dog!
Depending on your tier, you can receive product discounts, early access to sales and monthly
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly