Delivery, costs, and grooming education, being a groomer can be overwhelming and can often lead you going HELP. But help is at hand with the Christies Direct Help Centre, an all-new hub designed to make your experience with us and in the grooming world much easier.
What is the Help Centre?
The Help Centre is a centralised page on our website, that answers all your common FAQs. It contains information on shipping, delivery costs, returns, Pawsh Perks and anything you may need to navigate online orders with us.
It also contains the Advice Hub, which offers links to articles to help with product selection and grooming. This is split into 3 parts, Groomers, Students and Pet Owners. This allows you to find information specific to your group, making finding information quicker and pain-free.
To add, with our ‘Product Support Section’, you can find everything you need to get you started with our products, including instruction manuals, warranty information and comparison articles so that you can make the most out of your purchases.
Where can I find the Help Centre?
The Help Centre is located on the Christies Direct website! Simply go to our website and click ‘help and advice’, located on the blue navigation bar at the top of the homepage.
Simply click on this and you will be automatically taken to the advice hub.
If you want a specific piece of information, you can always use our search bar at the top of the page, which will suggest links to the information you need.
Shopping with us
In our shopping with us section, you can find all of the information you need to shop with us as well as terms and conditions to stop any surprises coming your way. We have 6 different sections, Shipping & Delivery, Returns, Pawsh Perks, Paw Points, Data Privacy and Why Christies.
These sections provide you with an overview of these sections, but if you need to dig a bit deeper, all you have to do is click the “explore shopping with us” text. This will give you the T&C’s and it will outline delivery times to your area specifically. You can also find information about vouchers, careers and get advice on how to write product reviews and it’ll debunk any questions you have about your account.
Our next helping hero…. The Advice Hub!
The Advice Hub was built to provide you with the information you need to succeed in the world of grooming. Christies always strives not only to provide amazing products, but to educate groomers through our Brand Ambassadors and business professionals.
The Hub is divided into 3 sections:
- Pet Groomers
- Student Groomers
- Pet Owners
Our Advice for Dog Groomers section links you to articles made for actively working professional pet groomers. You can read about our latest products, get advice from our Brand Ambassadors about grooming techniques and how to tackle specific breeds as well as some tips for business success.
Our Advice for Students section is perfect for groomers who are currently in training or have recently trained. This for groomers who need to know the basics around salon set up, product advice and the different options you have as a groomer. Learn from the Christies Direct Brand Ambassadors about how they kicked off their grooming career and get some grooming tips along the way. You can also read articles from our team about becoming a ‘Pupstar’ in our Pawsh Perks Loyalty Program, get marketing tips to grow your business online, and build your knowledge on products.
The last section of our Advice Hub features articles written for Pet Owners. In this section, pet owners can find out more about dog grooming and how to look after your pup in between grooms. You’ll also find informational articles about dog behaviour and learn obedience tricks to make sure your dog stays safe. Dog groomers can also use this as an easy way to share out key information that their customers need.
Product support - here to sort your problem with products - COMING SOON!
Dog grooming products can be a minefield. With so many to choose from and different brands, it’s easy to get swept up. Our product support section is here to simplify the process. We have dedicated comparison articles, which will allow you to get a clear-cut answer for what product is right for you. To add, we also have all our warranty information on there, to help you when things don’t go according to plan.
Finally, we will have how-to guides and instruction manuals linked in the section. This will allow you to get the information you need when it comes to setting up or using products in the salon or at home and with this, you’ll never be stuck.
Check out our help centre HERE!